Terms of Service

1. Agreement and scope

These Terms govern business access to and use of the Fleetrion hosted service, applications, documentation and related support (the “Service”). “Fleetrion” means the service provider identified in the applicable Customer Agreement, and “Customer” means the organisation that has obtained access to the Service.

The Customer Agreement, an order form, a data processing agreement (“DPA”) or another signed written agreement between the parties takes priority if it conflicts with these Terms. Subscription details, fees, service levels, warranties, liability, term and governing law are set out in the Customer Agreement.

2. Authorised use and accounts

During the agreed subscription term, Fleetrion grants Customer a limited, non-exclusive and non-transferable right for its authorised users to use the Service for Customer's internal business operations. Customer must ensure that its users are authorised, keep credentials confidential and use the Service only in accordance with the Customer Agreement, these Terms and applicable law.

Customer is responsible for activity under its accounts and must promptly notify Fleetrion of suspected unauthorised access or a security incident affecting the Service.

3. Proprietary rights and restrictions

The Service is proprietary. Except for the limited right to use it above, no right, title or interest is transferred to Customer. Customer must not copy, modify, sell, lease, sublicense, distribute or make the Service available to a third party except as expressly permitted in writing. Customer must not bypass access controls, interfere with the Service, introduce malicious code or use it to infringe another person's rights.

Customer must not reverse engineer, decompile, disassemble or otherwise attempt to derive source code or non-public structure from the Service, except and only to the extent that applicable mandatory law prohibits this restriction. Where the law permits, Customer must give Fleetrion advance notice before exercising such a statutory right.

4. Intellectual property

Fleetrion and its licensors retain all intellectual property rights in the Service, its software, interfaces, designs, documentation, configurations and improvements. Third-party components remain subject to their own licence terms and notices. If Customer provides feedback, Fleetrion may use it without restriction or obligation, provided the feedback does not include Customer Data or Customer confidential information.

5. Customer Data and privacy

Customer retains its rights in data, records, files and other content submitted to or processed through the Service on its behalf (“Customer Data”). Customer authorises Fleetrion to host, copy, transmit and otherwise process Customer Data only as needed to provide, secure, maintain and support the Service, comply with lawful instructions and meet legal obligations.

Customer is responsible for the lawfulness, accuracy and quality of Customer Data and for giving required notices and obtaining any necessary rights or consents. Where Customer Data includes personal data, Customer normally acts as controller and Fleetrion as processor. The DPA and the Privacy Notice describe that processing in more detail.

6. Confidentiality

Each party must protect the other party's non-public business, technical and commercial information with at least reasonable care, use it only to perform or receive the Service, and disclose it only to personnel and service providers who need it and are bound by appropriate confidentiality duties.

Confidential information does not include information that is public without breach, was lawfully known without restriction, is independently developed without use of the confidential information, or is lawfully received from a third party. A legally compelled disclosure is permitted, but the receiving party must, where lawful, give prompt notice and reasonable assistance to limit the disclosure.

7. Suspension and end of service

Fleetrion may take proportionate steps, including temporary suspension, to address a material breach, unlawful use or an urgent security risk, with notice where reasonably possible. When the Customer Agreement ends, access ends and Customer Data is returned or deleted as provided in that agreement and the DPA, subject to legal obligations and agreed retention procedures.

8. Changes and contact

Fleetrion may update these Terms to reflect changes to the Service, law or security practices. Material changes will be communicated through the Service or the Customer's business contact before they take effect where reasonably practicable. Questions may be sent to flosi@fleetrion.com.